Terms & Conditions

By purchasing from Chitown Coop, you agree to these terms. As an on-demand business, we minimize waste and only process refunds or replacements for items that are materially defective, damaged, or substantially different from the product ordered. This policy is subject to change.

Chitown Coop collects personal information to provide, improve, and secure its services, including processing orders, managing accounts, communicating with users, and supporting marketing and fraud prevention efforts. Information may be gathered directly from users, through cookies and tracking tools, or from third-party partners such as Shopify and payment processors.

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Data may be shared with service providers, affiliates, and business partners as needed. Users may exercise rights to access, delete, correct, or restrict their information, depending on their location. The site is not intended for children. For questions or requests, users may contact info@chitowncoop.com

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To learn more, visit our "Privacy Policy."

Chitown Coop does not offer returns or exchanges, except when customers receive wrong, damaged, defective, or mislabeled items. In such cases, customers must emailinfo@chitowncoop.com with photos within the stated time frames—generally within one week for mislabeled items and within 30 days for misprints, damage, defects, or lost packages. Refunds or replacements are issued accordingly.

Customers are responsible for reshipment fees for insufficient or unclaimed addresses. Sealed hygiene items, including face masks, cannot be returned. Buyer’s remorse is not eligible for refunds. EU withdrawal rights are restricted for personalized or unsealed goods.

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To learn more, visit our "Refund Policy."

Orders typically take 3–7 days to fulfill before shipping, with delivery times varying by region: 3–4 business days in the USA, 6–8 in Europe, 2–14 in Australia, 4–8 in Japan, and 10–20 internationally. Items ship from global print-on-demand facilities. International orders may incur customs fees determined by local authorities. If a package is delayed, customers should confirm the address, check with the post office, and ask neighbors before contacting info@chitowncoop.com.

Tracking links are emailed once orders ship. For wrong or damaged items, customers must email photos and order details within one week for a prompt resolution.

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To learn more, visit our "Shipping Policy."